This privacy statement discloses the privacy practices for this website and all websites hosted or maintained by eFile Expert, also known as eFileExpert.com. If you have questions or concerns regarding this statement, you should contact our customer service department using either the contact information available on the website or at the end of this privacy statement.
eFile Expert is strongly committed to protecting the privacy of individuals who use our website and the websites we maintain. In order to provide our services securely, accurately, and efficiently, we must obtain certain personal information. This information typically includes some or all of the following: name, address, Social Security Number or other identification number, account name, telephone and facsimile number, email address, credit or debit card number including expiration date and cardholder name, bank account information, and other customer identifiable information. In addition, we may request certain optional information about you, such as your email address or preferences, in order to enhance our services further, to help you use our services more effectively, and/or to inform you about additional services.
Personal Information we collect from you, and how we use it
We collect personal information about you when you submit information directly to us, by filling in forms on our website or by corresponding with us by phone, email, or in writing. Personal information is data that identifies or is associated with you. This includes information you provide when you register to use our website, use the eFile Expert platform, enter a competition, promotion, or survey, report a problem with our website, or use some other feature of the eFile Expert service.
We work with third parties (including without limitation subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them, subject to your agreements with them.
We automatically collect personal information about you indirectly, including without limitation how you access and use the eFile Expert website, including information about the device you use to access the eFile Expert website, and our services. This information includes device ID or unique identifier, device type, geolocation info, and computer and connection information. We also collect personal information using cookies, web beacons, and similar technologies, which provide information about the pages you view, the links you click, and other actions you take on our services within our advertising or e-mail content.
We may at times supplement the personal information we collect with information from third parties and add it to your account information, including without limitation demographic information that is publicly available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable national laws.
We may at times link or combine the personal information we collect and/or receive about you and the information we collect automatically. This allows us to provide you with a personalized experience and better service, regardless of how you interact with us.
We may anonymize and aggregate any of the personal information we collect (so that you are not personally identified). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the eFile Expert service, and developing new products and features. We may also share such anonymized information with others.
Disclosure of Information
To request removal of your personal information from any of our blog postings or community fora, contact us at firstname.lastname@example.org.
Your rights regarding your personal information
Under applicable privacy and data protection laws, you have several basic rights regarding the personal information that we process about you. These rights include:
Right to Access: You have the right to access the personal information we process about you.
Right to Transfer: You have the right to receive the personal information we process about you in a commonly-used format, and to have that information transferred to another data controller with your consent.
Right to Correct: You have the right to correct your personal information without undue delay.
Right to Delete: You have the right to delete your personal information without undue delay, in certain circumstances provided by law.
Right to Restrict: You have the right to restrict our processing of some or all of your personal information in certain circumstances provided by law.
Right to Non-Discriminatory Treatment: You have the right not to be discriminated against for exercising any of the rights listed above.
If you with to exercise any of these rights, contact us at email@example.com, or calling us at 800-765-6920. The law provides limited specific reasons why we may not be able to address your specific request. Consumers may also designate an authorized agent to exercise these rights on their behalf. If you wish to so designate an agent for this purpose, email us at: firstname.lastname@example.org.
If you reside in the European Union (EU), eFile Expert is the controller of your personal information for purposes of EU data protection legislation. Under certain laws applicable to EU countries, you have the right to lodge a complaint with your local data protection authority. Information about how to contact your local data protection authority is available at:
eFileExpert.com is committed to ensuring the security of your customer identifiable information. We will take reasonable precautions to protect this information from loss, misuse, unauthorized disclosure or alteration, including, putting in place appropriate physical, electronic and administrative procedures to safeguard and secure such information. We use encryption when collecting or transferring sensitive data (e.g., card or bank information). Further, we have numerous procedures, policies, and systems in place to ensure the security of your information.
Use of Contact Information
In the ordinary course of our business, we collect, process and use information as a business. As your service provider, we will use the contact information you provide to confirm a payment transaction and/or to alert you regarding any difficulty we may experience in processing your payment. With permission, we may also contact you as a registered user to remind you of an upcoming payment obligation or to inform you of new or additional services offered by us from which you may benefit. Users must update their profile to indicate their preference to opt out of receiving notifications about new or additional services.
We use IP addresses to analyze trends, administer our websites, track our users’ movements and gather broad demographic information for aggregate use. In addition, we may collect the IP address of your computer with each payment, and we may store that address along with your payment record in our database.
Retaining your information
We will retain your personal information only so long as is necessary to fulfill the purpose(s) for which the information was collected, including for our own legitimate business interests, and also to satisfy any legal or reporting requirements. We may also retain personal information from closed accounts, to comply with federal law, prevent fraud, collect any fees owed us, resolve disputes, trouble shoot problems, assist with any investigation, enforce our Terms and Conditions (sometimes referred to as Terms of Service), and take other actions permitted or required by state and federal law. When it is no longer necessary to retain your personal information, we dispose of it in a secure manner according to law.
Links to Other Websites
Correcting Customer Identifiable Information
If you have submitted incorrect customer identifiable information through our eFileExpert.com website and would like to revise this information, you may make appropriate revisions within the registration section of the site (if you have previously registered on the site) or you may contact our customer service department using the contact information provided on the site.
Notices to you
If we need to provide you with information for legal, marketing or other business-related purposes, we will select what we believe is the best way to contact you. Ordinarily our first attempt will be via email. Our means of contacting you has no effect on your legal rights.
You may contact us, from your location anywhere in the world, at email@example.com;
eFileExpert.com has office locations in California, Colorado, Arizona, nationwide, and with affiliated process servers worldwide.
You can transmit your documents for process service directly to eFileExpert.com by fax, email or U.S. mail.